http://www.misicompany.com/xdblog MISI Company - Experience Design Blog Thu, 05 Jan 2012 20:09:13 +0000 http://backend.userland.com/rss092 en The following blog post dissects dimensions of employee engagement through an ecosystems-based point of view. The Metaphor: Companion Planting Outside of my MISI work, I spend part of my time working in a Philadelphia City Harvest community garden. I employ a gardening method called companion planting. Companion planting cultivates reciprocal relationships between diverse ... http://www.misicompany.com/xdblog/index.php/ecology-of-human-networks/ Or How Diapers.com Changed How I Shop by Remembering Four (4) Basic Aspects of Excellent CX Design  Normally when I write a customer experience (CX) related blog post it is about something that went very wrong. After all, I’m just like most people. Something goes right I tell my husband and a couple of friends. ... http://www.misicompany.com/xdblog/index.php/a-little-humanity-goes-a-long-way/ The industry of higher education is under intense pressure to continually adapt to the advances in technology that its primary audience – students – have already integrated into their daily lives.  Consider that as recently as the 1990s, the textbook still ruled. Students didn’t have desktop computers in their dorms, ... http://www.misicompany.com/xdblog/index.php/education-co-creation/ MISI XD Account Director (AD) and strategist Jerilyn MacLaren-Hall co-presents a webinar with Morris Museum Executive Director Linda Moore. The topic: creating a great customer experience by first working with the museum's employees to learn from them and to help them understand how they can contribute to a memorable museum experience. Based ... http://www.misicompany.com/xdblog/index.php/employee-experience/ Three is a powerful number. When events happen in threes I tend to pay attention. They don’t have to be momentous events, like revolutions, earthquakes and hurricanes. Sometimes it’s simply a message or theme that repeats itself until you realize there’s a there there. Last Friday one of MISI’s account ... http://www.misicompany.com/xdblog/index.php/rise-of-the-humanists/ Of all the groups in the healthcare ecosystem, none are courted by pharmaceutical companies, medical device manufacturers, and various business service providers as aggressively as physicians. With the emergence of various HIT and EMR systems, myriad mobile devices and services, and vast capabilities and services on the Web, in addition ... http://www.misicompany.com/xdblog/index.php/global-physician-experience/ I was pleasantly surprise to have a packed room for my UPA International Conference presentation, Designing with a Service Perspective: A Bronx Tale. For details on the talk’s content, see Dave Roth’s post. The attendance validates that the virtual buzz about service design carries over to the analog world.  User experience professionals ... http://www.misicompany.com/xdblog/index.php/keep-the-sd-convo-going/ How to Give Your Audience a Voice in Their Ever-changing World In 2004, in a Scientific American article titled The Tyranny of Choice,  Barry Shwartz  posited a counterintuitive argument about the effects of having too many choices (e.g. do we need 38 different kinds of milk?).  He questioned why “people are increasingly ... http://www.misicompany.com/xdblog/index.php/the-tyranny-of-change/ It’s a story about how user experience professionals became finalists in an international urban planning competition by reframing the design challenge to be about the city-as-service. It’s a story about how UX is maturing as a discipline. It isn’t about “users” anymore, it’s about people. It’s about truly understanding who ... http://www.misicompany.com/xdblog/index.php/laura-keller-at-upa-international/ Wow!  What an incredible event MadPow's Healthcare Experience Design Conference in Boston turned out to be.  I was there to present on the concept of Personal Healthcare Strategists.  To VizThink my presentation looked like this. For those of you who know me, this idea of designing a better end to end patient experience rich with ... http://www.misicompany.com/xdblog/index.php/reflecting-on-hxd-conference/