Xperience This!

Ronnie is Executive Director, Account Strategy at MISI Company, where he leads the team responsible for Experience Design account management, growth and go-to-market strategy. Working as an advocate for the voice of the customer for over 16 years, Ronnie has provided XD leadership and management to over 100 global clients, working across all major industries, communication channels and development phases for such diverse clients as AT&T, Verizon, AOL, Novartis, DTCC, Toyota, BOC gases, the NBA, Burger King, the Irish Lottery, TimeWarner, AIG, British Airways, KPMG, MTV, Best Buy, Allstate, Comcast, IEEE, Wolters Kluwer, NYC.gov and the Metropolitan Museum of Art. Ronnie teaches the Mini-Masters in User Experience Design certificate course at Rutgers University. He is president of the NJ Chapter of Usability Professional Association’s (www.usabilitynj.org), and serves on the Board of Directors for UPA International, as Director of Training and Certification.