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09/07/2011
MISI Experience Design (XD) Leader to be Featured Presenter
at National Convention of Custommerce in IndiaRonnie Battista, Executive Director of Experience Design (XD) Account Strategy at MISI Company (an NTT Data Company), has been selected as one of three core speakers at the National Convention of Custommerce in Chennai (Madras), India on September 16th, 2011. Custommerce is an Indian based organization whose mission is “to transform service delivery, through customer-centricity, for a customer-driven economy.”
Ronnie will be presenting Creating a Customer Experience Strategy to the Chief Experience Officers (CXOs) representing a variety of industry verticals from across India; leaders who have been charged with institutionalizing a customer experience mindset across all business areas of their organizations. MISI’s Strategic Experience Alignment (SEA) framework — a point of view and a process committed to ensuring all of a company’s people and systems are aligned to create the experience necessary to achieve the company’s strategic objectives — will be a foundational element of his presentation.
Custommerce, a combination of the word Customer & Commerce, is a movement that will work towards identifying challenges facing the customer interaction / customer service industry and provide possible strategies to achieve customer centricity. The founders of Custommerce believe that in a global economy, excellence in service delivery is the only viable source of competitive advantage. The organization has elicited enthusiastic participation from senior management from diverse industries — leaders in their domains, connected by a common thread — a commitment to building customer-centric organizations for a customer-driven economy.
More information on the conference can be found at www.custommerce.org/upcoming_events1.aspx.
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About MISI
MISI Company, Ltd., an NTT DATA Group company, provides experience design consulting services and technical staffing to a diverse client base on a global level. MISI was founded in 1978 and became a wholly-owned subsidiary of NTT DATA Corporation in 1992. MISI's services are delivered to Fortune 500 and mid-market clients from its offices in New York, New Jersey, Pennsylvania, Massachusetts, California and Canada. With its teams of staffing and experience design professionals, featuring technology and industry thought leaders, MISI has developed a strong reputation for providing both exceptional quality and excellent value.
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About Custommerce
With enthusiastic support from the industry, educational institutions and practitioners, Custommerce has grown to become the Custommerce Service Excellence Foundation – a not-for-profit organization (Section 25 company) and a catalyst for service excellence. Today, fulltime professionals and a governing board (view profile) provide direction and thought on strategy. This board seeks to drive excellence in service delivery as the cornerstone for competitive advantage in the marketplace.