News & Announcements

• 09/28/2011

  MISI Experience Design (XD) to Present Free Webinar on Creating Customer Centricity by Taking an Employee-centric Design Approach

  Typically, being "customer-centric" is viewed as a process that places customers at the center of everything. But what happens if you take a different view and place employees at the center of a customer experience design strategy? Instead of following the traditional "marketing" approach — where customer insights and branding are used as the launch platform for redefining an organization’s customer experience — the Morris Museum under the guidance of MISI XD took an employee-centric approach to the challenge. The museum significantly improved customer satisfaction, loyalty, and the bottom line, by taking an “inside out” approach to customer experience design. More »

• 09/07/2011

  MISI (NTT Data) to Co-Lead Change Management Workshop
  Opening Life Sciences Commercial IT Summit

  PHILADELPHIA, PA (September 7, 2011) — MISI’s Experience Design (XD) team will be co-leading the in-conference workshop on change management that will open CBI’s Life Sciences Commercial IT Summit on Cloud and Mobile Initiatives, September 15-16, 2011 in Philadelphia, PA. The workshop — Change Management: Prepare Internal Teams for Implementation of New Tools and Platforms — will be co-lead by Ray Milora, Director Customer Experience, Core Business Service for the global pharmaceutical company GlaxoSmithKline and MISI XD Account Director Lisa Woodley. Milora was on the GSK leadership team that oversaw the largest implementation at the time of Microsoft’s cloud computing solution, MS Office 365. He will speak to GSK’s experience. “Technology solutions based on firm understanding of customers' needs and desires solve problems,” he says, “and in the end have little to do with the technology used to do so.” More »

• 09/07/2011

  MISI XD Executive Leads Quest to Develop Global UX Certification Program

  As the user experience (UX) industry matures, there is an increasing call for a non-profit UX Certification program. Ronnie Battista, Executive Director of Experience Design (XD) Account Strategy at MISI Company and Director of Certification on the Board of UPA International (UPA-I) , is currently leading a global certification effort for UPA-I.

  In the Spring of 2011, Ronnie took the first step in the UPA’s global program by working with the German UPA (G-UPA) on their concurrent effort to launch a certification program to the German market. “The Usability/UX Profession Berufsfeld Usability” program has been evolving for almost a decade. This September 11-14, Ronnie will be joining Henning Brau (UPA European Regional Director and joint author of the program), Rolf Molich and others at the 2011 Mensch and Computer conference in Chemnitz Germany to continue the progression. More »

• 09/07/2011

  MISI Experience Design (XD) Leader to be Featured Presenter
  at National Convention of Custommerce in India

  Ronnie Battista, Executive Director of Experience Design (XD) Account Strategy at MISI Company (an NTT Data Company), has been selected as one of three core speakers at the National Convention of Custommerce in Chennai (Madras), India on September 16th, 2011. Custommerce is an Indian based organization whose mission is “to transform service delivery, through customer-centricity, for a customer-driven economy.” More »

• 01/04/2011

  NTT DATA Corporation Has Completed the
  Acquisition of Keane International, Inc.

  NTT DATA CORPORATION ("NTT DATA") has been seeking certain regulatory approvals in connection with its acquisition of Keane International, Inc. ("Keane International"), as announced in its press release dated October 29, 2010 (U.S. Time), "Notice that Keane International, Inc., a U.S.-Based IT Service Company, Will Become a Wholly-Owned Subsidiary of NTT DATA CORPORATION." Such regulatory approvals having been obtained, NTT DATA announces that on December 30, 2010 NTT DATA merged its wholly-owned subsidiary, Knight Subsidiary Corporation, into Keane International, resulting in Keane International as the surviving corporation and becoming a wholly-owned subsidiary of NTT DATA. More »

• 07/01/2010

  MISI Company, Ltd. Acquires Cue Data Services
  and Expands Geographically to New England and Canada

  New York, NY, July 1, 2010 - MISI Company, the US IT staffing and experience design subsidiary of NTT DATA Corporation of Japan, announced the acquisition of Cue Data Services, Inc., a New England based IT Staffing firm. Terms of the deal were not disclosed.

  MISI, with offices in New York, New Jersey, Pennsylvania and California; Cue Data, with offices in Massachusetts, Maine and Canada, combine to create an emerging leader in the North American IT services market. Together MISI and Cue Data serve Fortune 500 clients in the Financial Services, Pharmaceutical/Life Sciences, Government, Insurance, and Information Technology Industries. More »